Terms of service

These terms govern use of FLIORE. They are a plain-language summary; the binding agreement is the contract signed between your organisation and Innopulse Consulting GmbH.

The service

FLIORE provides software for family offices and trust providers to manage mandates, assets, documents, and compliance. Availability targets and support levels depend on the selected plan.

Accounts and access

Access requires an account secured with two-factor authentication. Organisations are responsible for managing their users and roles, and for the accuracy of data they enter.

Acceptable use

FLIORE may not be used for unlawful purposes. Compliance and AML features are advisory: they support decisions but do not replace the responsible person's judgement or legal obligations.

Plans and billing

Plans include mandates, seats, and AI credits, with optional top-ups. Billing is yearly unless agreed otherwise. A soft-cap ensures top-ups never exceed the next plan's price without a prompt to upgrade.

Data and ownership

Your data remains yours. You can export mandates through the API and request deletion subject to legal retention requirements. FLIORE does not train models on client data.

Liability

FLIORE provides the technical platform; legal and regulatory responsibility for a family office's activities rests with that organisation. Liability is governed by the signed contract.

Questions about these terms? Email hello@fliore.com.