FLIORE handbook

Daily briefing: KYC reviews due, open tasks, compliance gaps, wealth in CHF and recently opened mandates.

Where: Dashboard

The assistant answers questions about your data and every feature in this handbook. On request it performs create and edit actions — only after you confirm, and with your permissions. It never deletes, archives, changes permissions or touches billing.

Where: Everywhere: assistant button, bottom right

Find mandates and pages from the keyboard and open them directly.

Where: Everywhere: search at the top (⌘K / Ctrl+K)

Alerts about deadlines, approvals and activity; configurable in Settings → Notifications.

Where: Dashboard

Use the interface in German, English, French or Spanish. The choice is saved to your profile and follows you across devices.

Where: Everywhere: language switch in the header or Settings → Profile

Unexpected errors are reported automatically, without content data, so they can be fixed.

Where: Dashboard

This handbook: every feature with purpose, location and steps, searchable.

Where: Help

All mandates with search and filters by type, risk and status; archived mandates shown separately.

Where: Mandates

Board view across mandates with bulk actions: status, risk, continuous screening and KYC dates for many mandates at once.

Where: Mandates → People

Create a mandate for a person, company, trust or foundation. The risk engine sets the risk rating, not manual input.

Where: Mandates → Create new mandate

Key figures, the people involved and an AI assessment of the mandate at a glance.

Where: Mandates → Open a mandate → Overview

People and their roles in the mandate: beneficial owners, officers, signatories — with share and validity period. Ended roles stay in the history.

Where: Mandates → Open a mandate → Structure & People → Owners & UBOs

Link holdings between mandates (holding, subsidiary, trust); they appear on the wealth map.

Where: Mandates → Open a mandate → Structure & People → Structure

Record family members, invite them to the portal and document the succession plan.

Where: Mandates → Open a mandate → Structure & People → Family

View the mandate as of a past date.

Where: Mandates → Open a mandate → Wealth → Time Travel

Timeline of every change to the mandate from the audit log.

Where: Mandates → Open a mandate → Operations → Activity

Edit master data, archive or restore the mandate and — owners/compliance only — erase it permanently. Records under statutory retention (e.g. AMLA) block erasure.

Where: Mandates → Open a mandate → Settings

Print-ready mandate dossier, can be saved as PDF.

Where: Mandates → Open a mandate → Dossier

Create a client report (optionally AI-written in the client’s language) and publish it to or withdraw it from the portal.

Where: Mandates → Open a mandate → Reports

Each person once, with every entity they hold a role in. Merge duplicates.

Where: Mandates → People

Master data, current and past roles, and ID documents with expiry; owners/compliance can erase the person permanently (including IDs) unless a retention duty applies.

Where: Mandates → People → Open a person

Record, value and reconcile the mandate’s assets and liabilities; import bank statements.

Where: Mandates → Open a mandate → Wealth → Assets & liabilities

Time-weighted return (TWR), internal rate of return (IRR) and MOIC from valuations and cash flows.

Where: Mandates → Open a mandate → Wealth → Performance

Manage private markets commitments with capital calls, distributions and NAV.

Where: Mandates → Open a mandate → Wealth → Private Assets

Bank accounts and liquidity; import statements (CAMT, MT940, PDF) and post the lines.

Where: Mandates → Open a mandate → Wealth → Liquidity

Record transactions and approve them via their status; attach receipts.

Where: Mandates → Open a mandate → Wealth → Transactions

Fee schedules and calculation, escrow accounts and payment orders with four-eyes approval.

Where: Mandates → Open a mandate → Operations → Accounting

Tax lots with cost basis by FIFO, LIFO, HIFO or average.

Where: Mandates → Open a mandate → Wealth → Tax lots

Consolidated wealth across all mandates, converted into the base currency.

Where: Wealth → Overview

Maintain custom benchmarks with returns and assign them to mandates.

Where: Wealth → Benchmarks

Graphical ownership structure across all mandates and beneficial owners.

Where: Wealth → Wealth map

Set up, sync and disable bank connections.

Where: Wealth → Bank feeds

Import spreadsheets (CSV/Excel): FLIORE maps columns automatically, including Swiss number formats, and previews before importing.

Where: Wealth → Import

Define investment guidelines, detect breaches automatically and resolve them with a reason.

Where: Mandates → Open a mandate → Compliance

KYC records, controls, sanctions and PEP screening, source of wealth/funds, periodic KYC reviews and risk rating.

Where: Mandates → Open a mandate → Compliance

Reuse identities already verified in the FLIORE network, with consent that can be revoked.

Where: Mandates → Open a mandate → Overview

Record resolutions, grant and revoke powers of attorney, track governance deadlines.

Where: Mandates → Open a mandate → Structure & People → Governance

Grant limited mandates to AI agents, log their actions and revoke the mandate.

Where: Mandates → Open a mandate → Settings → Agent trust

Compliance status across all mandates; generate a compliance report.

Where: Compliance → Overview

Missing information and evidence per mandate, by urgency.

Where: Compliance → Gap report

Review automatically detected anomalies and close them with a reason.

Where: Compliance → Anomalies

Enable continuous sanctions and PEP screening and assess new hits.

Where: Compliance → Monitoring

CRS/AEOI: classify mandates, build the report, record the reporting institution, log and export the submission.

Where: Compliance → CRS / AEOI

Maintain the supervisory profile and licensing status (FinIA); check counterparties against the register of supervised institutions.

Where: Compliance → Supervision

Short compliance training modules with completion records.

Where: Compliance → Academy

Reports on mandates and compliance.

Where: Compliance → Reports

Upload the mandate’s documents; FLIORE assigns a category automatically and sets the statutory retention period.

Where: Mandates → Open a mandate → Operations → Documents

All documents across mandates: full-text search, filters, auto-mapping, trash with restore, portal sharing and share links. Retention periods are set automatically.

Where: Documents

Time-limited, revocable links that let external parties fetch a single document.

Review and apply details recognised by AI (date, counterparty, amount).

Where: Documents → Extractions

Hub for the mandate’s accounting, documents, messages and activity.

Where: Mandates → Open a mandate → Operations

Create, assign, complete or dismiss tasks; FLIORE also generates tasks from deadlines and gaps.

Where: Tasks

Request, decide or withdraw four-eyes approvals for sensitive actions; nobody approves their own request.

Where: Approvals

Operations overview with approved payment orders ready to execute.

Where: Operations

Define recurring processes as templates, start them and approve them step by step.

Where: Operations → Workflows

Secure messages with the mandate’s clients, with document attachments and share links.

Where: Mandates → Open a mandate → Operations → Messages

Create client invoices with QR bill, send, remind and mark as paid; recurring invoices and tracked time included.

Where: Practice → Invoicing

Track time with the header timer or manually, and bill it later.

Where: Practice → Time tracking

Inbox of all client messages across mandates.

Where: Practice → Messages

Invite clients to the client portal; they only see shared documents, reports and messages of their mandate.

Where: Mandates → Open a mandate → Operations → Messages

For clients: an overview of their own mandate.

Where: Client portal

For clients: view and download shared documents.

Where: Client portal → Documents

For clients: secure messages with the family office, with attachments.

Where: Client portal → Messages

For clients: published reports.

Where: Client portal → Reports

Entry to all personal and organisation settings.

Where: Settings

Change your name and language; the language applies immediately and on every device.

Where: Settings → Profile

Organisation name and country, base currency and FX rates, mandatory two-factor for everyone (owners only).

Where: Settings → General

Invite team members, assign roles, grant access to specific mandates and invite external advisors with read-only access.

Where: Settings → Team & roles

Set up two-factor authentication and change your password.

Where: Settings → Security

Export all organisation data or schedule the organisation for deletion (restorable for 30 days).

Where: Settings → Data & privacy

View the activity log and download an audit export.

Where: Settings → Activity log

Turn AI on or off and optionally use your own API key.

Where: Settings → AI & keys

Choose a plan, buy AI credits, maintain the billing profile and download invoices.

Where: Settings → Plan & billing

Sign in with email and password, Google or Microsoft; reset your password; confirm two-factor if enabled.

Accept an invitation to a team or the client portal; the account joins the inviting organisation.

On first sign-in, create your organisation and set the basics.

Where: After the first sign-in (automatic)

Manage API keys for the REST API and webhooks for events.

Where: Settings → API & data

REST API for mandates and assets, authenticated by API key and limited to your organisation.

Automatic background jobs: daily digest, anomaly and screening checks, guidelines, recurring invoices, retention-aware deletions.

Entry point: an overview of the family office operating system and its key capabilities.

Where: Website → /

Feature pages for mandates, documents, compliance, AI and wealth, plus a comparison with reporting tools.

Where: Website → /product

Solution pages for family office software and KYC/AML compliance.

Where: Website → /solutions/family-office-software

Plans, included mandates, seats and AI credits compared.

Where: Website → /pricing

Security model, Swiss data residency and architecture.

Where: Website → /security

Articles on UBOs, KYC, CRS and compliance for family offices, plus this handbook.

Where: Website → /wissenshub

Background on FLIORE and how to get in touch.

Where: Website → /about

Start your own demo workspace without registering: fictitious sample data, fully usable, accessible for 24 hours and then deleted automatically (at the latest after 48 hours). Email, invitations, payments and integrations are disabled in it. Alternatively, request a personal walkthrough.

Where: Website → /demo

Privacy policy, terms, imprint, cookies, data processing agreement and subprocessors.

Where: Website → /privacy